Product Manager WhoShips What Matters

Building a full-stack AI-powered customer engagement platform that automates conversations across WhatsApp, voice calls, email, and Instagram, enabling businesses to scale customer support, sales, and engagement 24/7.

• Leading product strategy for AI phone agents and WhatsApp Business automation that handle customer conversations, bookings, and support across multiple channels
• Defining omnichannel experiences that seamlessly switch between chat, voice, and messaging while maintaining brand consistency
• Working closely with engineering and ops teams to ship fast, scalable solutions for enterprise clients across industries

Working on a permissionless network to make websites permanent and censorship-resistant using IPFS.

• Leading product strategy across protocol and ecosystem products for decentralized web infrastructure
• Defining technical specifications and user experiences for permissionless website hosting
• Collaborating with protocol engineers to build scalable IPFS-based solutions for content permanence

A Telegram-based Web3 mini-game that introduced casual players to crypto gaming through simple, viral mechanics.

• Shaped core gameplay loops and in-game economy focused on retention and engagement
• Collaborated across design and engineering to launch fast, iterative feature releases
• Designed onboarding flows that abstracted Web3 complexity for non-crypto-native users

A SaaS platform for sports tournament organizers, with a companion app to streamline player participation.

• Led a full UX revamp of backend workflows for organizers and support staff
• Launched a player-facing app to simplify registration and match tracking
• Drove cross-functional execution across product, ops, and engineering teams

A GameFi platform built on Algorand offering PvP, fantasy, and hypercasual games with real rewards.

• Developed user flows that balanced fun, accessibility, and blockchain integration
• Helped scale game operations and supported launches of new competitive formats
• Focused on reducing entry barriers and refining the experience for mobile-first users

A mobile learning and engagement app for India's frontline retail workforce.

• Analyzed behavioral patterns using CleverTap to improve user journeys
• Proposed UX improvements that simplified onboarding and daily task completion
• Contributed to engagement strategies targeting low-activity user segments